Managed IT support typically runs $99–$250 per user per month depending on the level of security and compliance coverage included. Our Core Support plan starts at $99/user/mo for essential help desk and monitoring, while our Complete IT & Compliance plan — which includes SIEM, compliance reporting, and vCISO advisory — starts at $219/user/mo. Final pricing depends on user count, device count, and your current environment.

A managed cybersecurity services plan generally includes 24/7 threat monitoring, endpoint protection, ransomware defense, phishing simulation and security awareness training, vulnerability scanning, and incident response planning. Our Secure Operations and Complete plans bundle these together with a dedicated SOC team, rather than requiring you to purchase and manage separate security tools.

An MSP manages your day-to-day IT — help desk, network uptime, backups, and general infrastructure. An MSSP specifically manages your cybersecurity posture — threat detection, SIEM, incident response, and compliance. Universal Equations combines both under one contract so you're not coordinating between two vendors, which is why our plans scale from general IT support (Core) up to full security operations and compliance (Complete).

Yes. Traditional antivirus catches known malware signatures, but ransomware increasingly uses techniques that bypass signature-based detection. Ransomware protection adds behavioral monitoring, automatic isolation of compromised devices, and rollback/recovery capabilities so an attack can be contained and reversed rather than just detected after the fact. This is included starting with our Secure Operations plan.

Yes. Our Core Support and Secure Operations plans require a minimum of 5 users; Complete IT & Compliance requires a minimum of 10 users. If your team is smaller, contact us — we can often structure a custom plan.

Yes. You can upgrade between tiers at any time, and most transitions take effect at your next billing cycle with no re-onboarding required, since your environment is already documented and monitored.

Both are available. Monthly billing offers maximum flexibility; annual billing includes a discount (typically ~10%) for businesses ready to commit to a longer-term partnership.

Every plan includes a free network and security assessment before go-live, so we can document your existing environment, identify immediate risk gaps, and set a baseline before active monitoring begins. Most onboarding completes within 1–2 weeks depending on environment size.

L1 handles routine tickets like password resets and basic troubleshooting. L2 resolves more complex technical issues escalated from L1. L3 involves senior engineers solving deep infrastructure or security problems, and L4 typically means vendor-level support (e.g., Microsoft or a hardware manufacturer). Every Universal Equations plan includes full L1–L3 support in-house; our Complete IT & Compliance plan adds direct L4 vendor escalation management, so you're never stuck being the go-between.