Interactive kiosks are self-service solutions that provide audiences with engaging digital content and information through a user-friendly interface. They can connect to the internet and can function as digital signage when not in use.
When we think about digital kiosks, we typically think about it in two parts. The actual kiosk machine and the kiosk management software that gives it its interactive functionality.
The physical part of the machine includes the enclosure and digital display. The enclosure can be of stainless steel, aluminum, or some other material depending on the use case.
Added functionality can be added to a kiosk to fit its particular use case. For example, a traditional kiosk can have additional software installed to function as a retail kiosk, self-services payment kiosk, or several other use cases.
For example, an information kiosk is what it sounds like. It displays information that is stored in its database about a given subject in a clear, accessible, and compelling way.
Kiosks can boost customer experience. They also can be relatively straightforward to set up. For example, their software can be installed on the highly familiar Windows operating system.
You will find examples of indoor kiosks at airports and stadiums. You will find examples of outdoor kiosks at outdoor transit stations.
Digital kiosks come in many shapes and sizes. A typical example is a wall-mounted touch-screen kiosk. There are also freestanding kiosks that can potentially offer a great deal of flexibility and functionality. Digital kiosks can be used as digital directories and provide interactive information that scans to a mobile device with a QR code.
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