Universal Equations, Inc. specializes in embedded analytics, custom software development, and UCaaS consulting. The day-to-day operations of Universal Equations are led by Technical Lead Mensah Alkebu-Lan and Senior Operations Manager Habibata Sylla.
A Technical Lead (or Tech Lead for short) is a senior leading role for a Software Engineer. In the Tech Lead role, Mensah Alkebu-Lan is not only an individual contributor but is also responsible for leading the software development team and alignment of the technical direction.
In the Senior Operations Manager role, Habibata Sylla’s duties include finding ways to improve the quality of customer service provided. She also supervises and trains employees, manages quality assurance programs, and strategizes process improvements.